Contact Information

Roam Tail is an online pet-supplies store serving customers in Australia.

For questions about products, orders, delivery, returns, or refunds, please contact us using the details below.

Trading name: Roam Tail
Store operator: PATRICK RAMOS SALAVEDRA
Email: support@roamtail.store
Website: https://www.roamtail.store

Customer support

Email is our primary customer-support channel.

When contacting us about an existing order, please include:

• Your full name

• Your order number

• The email address used at checkout

• A brief description of your question or issue

• Photographs or video if reporting a damaged, faulty, or incorrect product

We aim to respond within 1–2 business days. Response times may be longer on weekends and public holidays.

Please do not send a return to any address without receiving return instructions from us first. Because orders may be fulfilled by third-party warehouses, the correct return address will be provided after a return request has been reviewed and approved.